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FAQ/Support
If you don't find the answer to the information you are seeking on this page, please visit our customer service and community feedback forum at http://getsatisfaction.com/trilobytegames.
You are also invited to join us on our Facebook page, which we monitor closely. http://www.facebook.com/trilobytegames
Will The 7th Guest play on my older iPhone?
I'm having trouble playing The 7th Guest on my iPad, is there a fix?
When I try to play The 7th Guest on my iPhone, the screen goes white.
How big is the file size for The 7th Guest iOS?
What's the best way to download the App?
Will all of the original full motion video (FMV) remain in the iOS version of the The 7th Guest?
Is there a "help" function for users who need it?
Will these games be ported to other platforms such as Android, GOG, Steam, or Windows 7?
Is the Trilobyte name just being used for ports or are there some new properties coming?
There have been a ton of false starts trying to relaunch 7th Guest, what makes this the right time?
What relationship does Trilobyte Games have with the original Trilobyte gaming company?
Who's behind this iteration of Trilobyte? Any of the original founders?
Q: Will The 7th Guest play on my older iPhone?
A: The initial release is currently only supported by iOS 4.0 and up on the iPhone 3GS and 4, and the 3rd and 4th generation iPod Touches.
Q: I'm having trouble playing The 7th Guest on my iPad, is there a fix?
If you are having troubles with the iPad app, upgrade to iOS 4.2
Q: When I try to play The 7th Guest on my iPhone, the screen goes white.
A: This is a bug particular to iPhone 3G. We are working on a fix.
Q: How big is the file size for The 7th Guest iOS?
A: Approximately 650 MB.
Q: What's the best way to download the App?
A: We recommend downloading to your PC/MAC and syncing from there.
Q: Will all of the original full motion video (FMV) remain in the iOS version of the The 7th Guest?
A: All of the FMV remains in the game, including the footage that goes with the Microscope, Piano, and Knife puzzles.
Q: Is it possible that we might be able to include the Microscope Puzzle or other puzzles in a feature update to The 7th Guest for iOS?
A: We are looking at all the possibilities now. We hope to include one or more of these puzzles in a future update or in a separate application. Since the puzzles need to be rebuilt from scratch, we have a number of creative options available to us. Management is aware of the regard and affection our fans have for the AI engine in the Microscope puzzle, and we are looking at preserving that piece of work in a new, and even more advanced iteration. The Pentagon/Knife Puzzle was too small to be effectively played on the iPhone and iPod touch. We continue to experiment and hope to make it playable for a future update.
Q: Is there a "help" function for users who need it?
A: Yes. At the start of the game, touch the screen and move the cursor to the pyramid at the bottom right hand side of the Sphinx board to display HELP.
Q: Will these games be ported to other platforms such as Android, GOG, Steam, or Windows 7?
A: At this time, our development team is focused on porting our existing game titles to iOS. However, The 7th Guest and The 11th Hour for PC are now available for purchase on DotEmu.com as digital download, DRM free and will be available soon at GOG.com. As resources become available, we will carefully evaluate other platforms and devices, then proceed accordingly.
Q: Is the Trilobyte name just being used for ports or are there some new properties coming?
A: Once we get these ports released, we expect to have the resources to develop new projects. We're committed to doing that and excited to get started. We know our fans would love a sequel, so The 7th Guest III is definitely part of our planning process. There is even discussion about a prequel. Our team has already come up with some exciting ideas involving multiple players, social networking, and the frontier of geo-location. The most important thing right now is to reconnect with our existing fan base, release great games, and run a solid business operation going forward.
Q: What are the challenges with bringing a game like 7th Guest to iPhone? How much FMV fidelity is carried over?
A: All of the original FMV is being used for the port. And curiously, the iPhone version uses the original game script and game assets - it looks great on the Retina display. The port authentically captures the look and feel of the game, original game play and the original story line. We have made adjustments to make it touch friendly and a few other iOS enhancements to make it more comfortably fit the platform. With the intuitive ease of the touchscreen user interface and the speed and responsiveness of the platform, performance is better than ever. It is as if the game was originally designed for touchscreen devices.
Q: There have been a ton of false starts trying to relaunch 7th Guest, what makes this the right time?
A: Rob Landeros and many fans have experienced disappointment as other groups unsuccessfully tried to pick up where Trilobyte left off. Earlier this year, Rob had a conversation with Charlie McHenry about timing and bringing these games to mobile devices which is a market that is more accessible for smaller developers and provides a platform that is perfect for the games we want to do. Charlie invited his veteran programming associate into the conversation, John Fricker. Their conclusion was that the time was right to bring these games back into the marketplace on new mobile platforms.
Q: What relationship does Trilobyte Games have with the original Trilobyte gaming company?
A: Trilobyte Games, LLC is a separate entity established summer of 2009 to develop and market properties owned by Trilobyte, Inc. Rob Landeros, original co-founder of Trilobyte, is the majority partner in the new company. Trilobyte owns the rights to gaming properties The 7th Guest and its sequel, The 11th Hour and, a number of other game titles that it plans to bring to mobile devices.
Q: Who's behind this iteration of Trilobyte? Any of the original founders?
A: Trilobyte Games, LLC was formed in the summer of 2009 in Southern Oregon's Rogue Valley by:
- Founder Rob Landeros, Creative Director (co-founder of the original Trilobyte, majority stockholder & Chairman of the Board) - http://www.linkedin.com/in/roblanderos
- Charlie McHenry, C.O.O. - http://www.linkedin.com/in/charliemchenry @DonCarlitos
- John Fricker, C.T.O. "Codhisattva" - http://www.linkedin.com/in/johnfricker - @jfricker
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